Spinnable - Project Creation Failures – Incident details

All systems operational

Project Creation Failures

Resolved
Partial outage
Started 20 days agoLasted about 3 hours

Affected

Subprocessors

Partial outage from 4:28 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:29 PM, Operational from 6:29 PM to 7:06 PM

Supabase → Database

Partial outage from 4:28 PM to 6:01 PM, Degraded performance from 6:01 PM to 6:29 PM, Operational from 6:29 PM to 7:06 PM

Updates
  • Resolved
    UTC
    Resolved

    Project creation has returned to baseline consistently.

  • Monitoring
    UTC
    Monitoring

    Project creation is reporting as recovered across the platform. We will monitor for stability in the near term.

  • Identified
    UTC
    Identified

    We are seeing the mitigation steps having the desired effect. Project creation is recovering.

  • Update
    UTC
    Update

    While the first set of actions are taking effect, we are implementing a second set of likely mitigations to attempt to facilitate improvement in project creation.

  • Update
    UTC
    Update

    We continue to work this issue. The steps we have taken are addressing the hypothesized cause of the issue. We are implementing further related mitigations.

  • Update
    UTC
    Update

    We have a working hypothesis on the cause of the issue, and are implementing steps to try to improve project creation performance.

  • Investigating
    UTC
    Investigating

    Project creation is failing for new projects on the platform. We are investigating.