Spinnable - Issues with messages with attachments – Incident details

All systems operational

Issues with messages with attachments

Resolved
Degraded performance
Started 6 months agoLasted 1 day

Affected

Spinnable services

Degraded performance from 5:00 AM to 7:30 AM, Operational from 7:30 AM to 3:18 PM

API

Degraded performance from 5:00 AM to 7:30 AM, Operational from 7:30 AM to 3:18 PM

Updates
  • Resolved
    UTC
    Resolved

    We deployed one more fix and are now resolving this.

    Apologies again for the long disruption of the service.

  • Monitoring
    UTC
    Monitoring

    We've deployed a fix and will be monitoring.

    Let us know if you still face any errors or silent fails with messages that contain attachments.

  • Investigating
    UTC
    Investigating

    We are still investigating this issue. Apologies for the long duration.

  • Identified
    UTC
    Identified

    PDF files are also affected.

    We are continuing to investigate this incident.

  • Investigating
    UTC
    Investigating

    When an image is attached to a message, workers are sometimes unable to see the message, and fail silently.

    We are currently investigating this issue.